We're here to help
If you run into any problem while using wowo, or you have a suggestion, please contact us. We usually reply within 2 business days, and no later than 15 business days.
Support emailwewave8@icloud.com
In-appMe › Settings › Feedback
Service hoursMon–Fri, 10:00–19:00 (GMT+8)
To help us resolve your issue faster, please include your wowo ID, your device model, the app version, and a screenshot or screen recording where possible.
Common questions
How do I reset my password?
Open Me › Settings › Account & Security and choose Change password. If you cannot sign in, use Forgot password on the sign-in screen and follow the verification steps.
How do I report a user or content?
Open the profile or post you want to report, tap the … menu, and choose Report. Select a reason and submit. We review every report and may take action without prior notice.
How do I delete my account?
Open Me › Settings › Account & Security › Delete account. Account deletion is permanent. To protect account and balance security, some conditions must be met before the request can be submitted; contact support if you need help.
My coins / beans balance looks wrong
Please send us your wowo ID, the approximate time of the transaction, and the order number if available. We will check the records and reply as soon as possible.
I paid but did not receive my items
Go to Me › My Wallet and tap Restore purchases. If the items still do not appear, contact us with your Apple order ID (from your App Store purchase history) so we can locate the transaction.
How do I turn off notifications?
Open Me › Settings › Notification settings. You can also manage permissions under your device's Settings › Notifications › wowo.
Send us feedback
Fill in the form below. It will open your mail app with the details filled in, so we receive it directly.